Privacy Policy

Privacy Policy

Last updated: 2026

Velmora ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you visit our website, we may collect the following types of information:

Personal Information

When you make a purchase or attempt to make a purchase, we may collect:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through third-party providers)

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Time zone

  • Pages viewed

  • Referral URLs

  • Cookies and tracking technologies

This information helps us improve our website and services.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate with you regarding your purchase

  • Provide customer support

  • Improve our website and shopping experience

  • Prevent fraud and unauthorized transactions

  • Send promotional emails or marketing messages (only with your consent)

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

4. Sharing Your Information

We may share your personal information with trusted third parties who help us operate our business, including:

  • Payment processors (e.g., PayPal, Stripe)

  • Shipping and logistics providers

  • Marketing and analytics services (such as Google Analytics)

  • Website hosting platforms (Shopify)

These partners only receive the information necessary to perform their services.

We do not sell your personal information.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Improve website functionality

  • Analyze website traffic

  • Provide relevant advertisements

You may disable cookies through your browser settings, although this may affect some website functionality.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

7. Your Rights (GDPR)

If you are a resident of the European Union, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise these rights, please contact us using the information below.

8. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse.

However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our website is intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors.

If we learn that personal information has been collected from a minor, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Email: support@velmora.com